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Program Advisor, Team Lead, Undergraduate Science Centre, Faculty of Science

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Job ID: 15481

Updated: May 19, 2018

Location: Main Campus

Position Overview

The Undergraduate Science Centre in the Faculty of Science is currently seeking a Full-time Regular Program Advisor, Team Lead.

Reporting to the Manger, Undergraduate Science Centre, the Program Advisor, Team Lead supervises the workload of the Program Advising team, provides advising and program management support for a wide range of student cohorts served by the Undergraduate Science Centre including the coordination and administration of the Academic Review process for the Faculty of Science. The Program Advisor, Team Lead provides student affairs expertise related to student admission, registration and progression through degree programs to graduation. This position involves considerable liaison with student advisors from other faculties, departments, Enrolment Services, Admissions and student support units. 

Regular hours are Monday to Friday, 8:30-4:30 however occasional overtime may be required.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Support the Manager and the Senior Undergraduate Specialist to ensure that program advising needs for the Faculty of Science students are being met
  • Supervise the workloads of the USC Program Advising team, organizes and prioritize advising tasks, including the scheduling management of phone, emails and appointments
  • Address performance management concerns for the program advising team and collaborates with the Manager to resolve the identified issues
  • Provide support on complex advising matters and system troubleshooting
  • Advise, support, provide outreach and create communication plans for target populations (Indigenous, Pathways to Medicine scholarships, STEPS)
  • Recommend adjustments to schedules, policies and procedures within the Faculty of Science to support both the advising team and Faculty of Science students
  • Provide communication to Faculty of Science students and the greater University community related to Program Advising matters
  • Support all academic related processes of student advising, including coordination of admissions (Change of Program and Diverse Qualifications), graduation list, prerequisite check
  • Maintain and foster cooperative and trusting relationships with advisees, faculty and campus staff including Admissions and Enrolment Services and other student affairs offices across campus in order to provide seamless and efficient student support processes
  • Act as a central resource and supports training for departments on student-related academic advising matters. This includes creating and maintaining faculty-wide advising training tools and identifying external training opportunities
  • Gather statistical information to improve student advising services, including ATP data
  • Maintain the Undergraduate Science Centre website
  • Coordinate/manage the training of Program Advising staff (new and continuing training)
  • Participate in cross-training to assist in other areas when needed and to meet Undergraduate Science Centre priorities
  • Identify professional development needs and skill priorities for the Advising team; continue own personal development, learning and training; keeps current with post-secondary developments
  • Ensure the integrity of information provided to students when advising and provide advising with discretion and tact to avoid misunderstandings or difficult encounters
  • Advise current/prospective students in both a one-on-one and group setting regarding degree requirements and university policies and procedures
  • Assist students in making informed decisions, setting short and long term goals, and fulfilling the requirements of their degree choice
  • Process degree audits, credit evaluations and graduation applications using academic software
  • Proactively monitor students' progression through their degree program to graduation to ensure requirements are met
  • Provide advice and assistance to students on all aspects of their academic experience, including progression and requirement matters for their chosen degree
  • Resolve student program conflicts as they arise
  • Use a thorough knowledge of program degree requirements as detailed in the University of Calgary calendar, to recommend programs of study that will allow students to successfully meet their goals
  • Adhere to all University policy and regulatory requirements, including FOIP legislation.

Qualifications / Requirements:

  • Bachelor Degree and at least five year of student services, student affairs, or program advising experience
  • Ability to successfully handle a large student workload with a positive student-centric
  • Outstanding interpersonal communication skills, including written, oral, one-on-one and group
  • The ability to analyse information quickly, and think creatively to resolve problems or act on or develop opportunities is required
  • A high attention to detail and proven organizational skills required
  • Strong critical thinking, judgement and decision making skills
  • Ability to work under pressure to meet strict and multiple timelines
  • Effective leader, and the ability to work individually and as a team member
  • Demonstrated ability to be resourceful, creative, innovative, and flexible
  • Experience developing and providing presentations for students
  • Computer skills include: MS Office Suite including Work, Outlook, PowerPoint, Excel and Access, Peoplesoft, and Orbis
  • Thorough knowledge of University policies, procedures and requirements including the Freedom of Information and Protection of Privacy Act

Application Deadline: May 18, 2018

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase III.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information about the Faculty of Science visit Careers in the Faculty of Science .

 

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

 

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